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Support Notices

Product Safety Alert – GKL221 Charger (part number 733271)
Product Safety Alert – GKL221 Charger (part number 733271)
Under a combination of certain specific circumstances as defined below this device may exceed the limits of the relevant standard IEC EN 60950-1:2006/A12:2011 and overheat.

This issue only occurs when all of the following conditions occur together:

  • Charging of two batteries with a capacity of 2.6 Ah or higher (such as a Leica GEB212, GEB 221, GEB 222, GEB 241 or GEB242) at the same time and
  • Line Voltage at the low end of the range (110 V and below) and
  • High ambient temperature (> 25 °C) and
  • Firmware revision of less than 1.26 (S/N below 75351 and no label “FW 1.26” or “1.26”)

To correct this possible safety issue, Leica Geosystems has released the firmware update 1.26 and full product safety can therefore be restored with a simple firmware update.

As of today, Leica Geosystems has received no notice of any complaints associated with this issue.

However as a precautionary measure, we have decided to offer all customers concerned by this possible safety issue a cost-free inspection of the GKL221 charger and to provide a firmware update free of charge as appropriate. This precautionary measure only affects this model of charger and no other products.

Leica Geosystems recommends that customers who might be affected contact the Leica Geosystems Sales Organization where they originally purchased this product so that arrangements can be made accordingly.

If you have any questions about this product safety alert please contact your nearest Leica Geosystems Service Center.

 

System1200 & GPS900 software update alert

The Leica GX1210, GX1220, GX1230, GX1230 GG, ATX1230, ATX1230 GG, ATX900, ATX900 GG and ATX900CS (purchased between 2006 and 2009) had an issue with GPS tracking (with measurement engine generation 3). The problem has been solved and requires upload of new firmware. Please refer to the News section on the myWorld portal for further details (http://myworld.leica-geosystems.com).

If you need further instructions please contact your local support under http://www.leica-geosystems.com/en/Sales-Support-Network_1074.htm.